Privacy Policy

Information we collect

When you contact us through this website, we receive the details you choose to send us — typically your name, organisation, email address and a description of what you need help with.

We also collect standard website analytics such as pages visited and referring source. This information is aggregated and is not used to identify individuals.

How we use your information

We use enquiry details to respond to you, prepare proposals and deliver agreed services. We use analytics to understand which content is useful and to improve the website.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

Client and donor data

When a client engages us, we may be given access to fundraising platforms, advertising accounts and analytics tools that contain donor data. We access only what is required to deliver the agreed work.

Access is granted through the client's own systems, is limited to named team members, and is removed at the end of an engagement or on request.

Service providers

We use reputable third-party tools for email, analytics, advertising platforms and project management. Those providers process information on our behalf under their own terms and security commitments.

Data retention

We keep enquiry correspondence for as long as needed to manage the relationship and to meet record-keeping obligations. You can ask us to delete your enquiry details at any time.

Your choices and rights

You can request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. You can also unsubscribe from any email we send at any time.

To make a request, email info@grownex.com.au and we will respond within a reasonable timeframe.

Cookies

This website may use cookies and similar technologies for basic functionality and analytics. You can block or delete cookies in your browser settings; some parts of the site may then work differently.

Changes to this policy

We may update this policy as our services or legal obligations change. The date below reflects the most recent update.

Contact us

If you have questions about this policy or how we handle information, email info@grownex.com.au.