FAQ
Questions charities usually ask
Straight answers about working with us, what we deliver, and how we help charities raise more with less waste.
What makes Grownex different from a general marketing agency?
We only work with charities and nonprofits. That means every strategy, creative template and report is built around donor behaviour, fundraising compliance and net income — not vanity metrics like impressions or reach.
Do you work with small charities or only large organisations?
We work with charities at different stages, from those just starting paid media to organisations spending seven figures a month. The right fit depends on whether you are ready to invest in growth and have the operational capacity to act on recommendations.
Which platforms and tools do you work with?
We operate across Meta Ads, Google Ads and Grants, TikTok, programmatic display, Klaviyo, Mailchimp, Raisely, Funraisin, Salesforce NPSP, HubSpot, Google Analytics 4 and most major donation platforms. If we have not used your exact stack, we learn it fast.
How long before we see results?
Most charities see measurable improvement within the first 90 days, especially around tracking, donation page conversion and campaign structure. Compounding growth typically becomes clear between month three and month six.
What does the Fundraising Growth Audit include?
A scored review across six dimensions — donor acquisition, advertising performance, donation page conversion, recurring giving, donor retention and analytics. You receive a ranked list of income leaks and a 90-day growth roadmap.
How do you report return on ad spend?
We reconcile ad platform data with your donation platform and analytics so ROAS is reported against actual money raised, not platform estimates. We also report cost per donor, average gift and recurring revenue where relevant.
Do you require long-term contracts?
Our ongoing partnership has a minimum commitment so we can deliver compounding results, but we also offer one-off audits and 90-day sprints. We will recommend the right structure after understanding your goals.
How do you handle donor data and privacy?
We access only the data required for the agreed work, through your own systems, with named team members and clear offboarding. Read our Privacy Policy for full details.
Who from our team should be involved?
The most successful engagements involve whoever owns fundraising performance — typically Head of Fundraising or Digital — plus someone who can grant access to ads, analytics and the donation platform.
How do we get started?
Book a free 30-minute strategy call or request a Fundraising Growth Audit. We will ask a few questions, review your current setup and propose the right next step — even if that step is not with us.
Still have a question?
Send us a message and we will come back with a clear answer within one business day.